Normally, you should expect to receive two Text Messages. However, for a variety of reasons sometimes one or both of the Text Messages do not get delivered. This can happen if you are in poor network coverage or there is a problem with our service or your mobile operator.

We recommend that you double check the phone number you have entered and try again.

If you still do not get the Text Messages, the alternative solution is to use "Download Option 2" by opening your phone's web browser (usually the application has a "planet" picture on most phones) and entering the web link "www.bluewhalemail.com".