TechSupport
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Read this if you try to use BlueWhaleMail software on the Vodafone UK network and it reports that there was a problem making a connection to the internet or asks you to check your APN.
When you get a phone from your network operator it should already have all the settings required to use the operators data network. However, sometimes there are problems, or the phone is second hand, or has been bought direct from a retailer without any operator involvement ("SIM-free"). Whatever the reason, we offer some guidance in case you need to enter the settings yourself.
Your network operator (e.g. Vodafone) has a mobile network which not only allows old-fashioned voice calls, but also has some newer technologies (sometimes known as "GPRS", "EDGE", or "3G") which allow mobile phones to connect to the Internet. BlueWhaleMail uses this data network to send and receive email on your mobile phone.
In order for your mobile to be able to use this data network to connect to the Internet, your phone must have some information needed by your network operator. Usually this information is in the form of "APN settings" (APN stands for "Access Point Name").
Different mobile operators have different APN settings. Sometimes the settings are the same for all customers, and at times contract and pay-as-you-go customers have different APN configurations.
Vodafone APN Configuration
To configure your phone automatically you can try using this page:
http://wapota.vizzavi.co.uk/dms/cm?pl=uk&lg=en&sd=wef&Rebrand=yes
If that does not work, please use the following APN settings:
Vodafone UK contract customers:
Name: Vodafone GPRS
GPRS APN address: internet
Username: web
Password: web
Homepage: http://live.vodafone.com
- other settings can be left blank.
Vodafone UK pay-as-you-go customer:
Name: Vodafone GPRS
GPRS APN address: pp.vodafone.co.uk
Username: wap
Password: wap
Homepage: http://live.vodafone.com
- other settings can be left blank.
Different phones have different ways that this information must be entered. For guidelines on how to configure your phone's APN, please visit the following forums:
Nokia Connection Settings
Sony Ericcson Connection Settings
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