Not Connecting to Internet

I have a Nokia 6111. I was able to download it well enough, but when I try to send a message and I click on "go online", it says my phone can't connect. I have no other problems with email programs such as Yahoo mail with connecting. How can I fix this?

Thanks,
Heather
xx

Hi Heather,

Can I ask you to tell us which network operator you're with, whether you're contract or pre-pay, and finally, what APN (Access Point Name) you are using to browse the Internet? This last piece of information can be found in two stages:
1. First, find the name of the data account used by your browser. You can navigate to this information from the standby screen by selecting:
"Menu", "Web", "Settings", "Configuration settings", and you can see the data account name listed under "Account".
2. Then find the APN name used by that account. You can navigate to this information from the standby screen by selecting:
"Menu", "Settings", "Connectivity", "Packet data", "Packet data settings", "Edit active access point" and you can see the APN name listed under "Packet data access point".

I think it may be that your phone is using a WAP APN rather than an Internet APN, but clearly need to check this, hence asking you for the information. (Our information on APN settings is held here: What settings do I need for my network operator?)

If wish to let me have this information by Private Message that's fine too.

Thanks for your question,
Richard

My phone is a Nokia 6111 with the O2 pay as you go network.

I looked at my settings as you've said, and the internet connection is through WAP GPRS. My only other option to select would be WAP GSM.

Thanks!

PS - sorry it's taken me so long to reply, I've been on holiday.

xx