Read this if you are trying to report a bug or just comment on a feature.

We welcome your input and would like to hear from you about bugs you have found, things that annoy you and things you would like to see in BlueWhaleMail software in the future.

One of the most important bits of information which we would ask you to provide is the version number of BlueWhaleMail software you are using. This information is available on the Help screen in any version of the software:

It would also be helpful if we knew which mobile phone you are using. This is not always the easiest thing to determine. If you are having trouble, perhaps these posts from our FAQ forum might help you identify it: Select your phone from a picture and I do not see my phone listed.

Other pertinent information might include the name of your operator, country code, etc.

Read this if you are on Vodafone UK and you want to know how much it will cost to use BlueWhaleMail.

Note: Network charges are subject to change and increase and this information is intended only as a guide. Please contact your network operator directly to find out about costs.

Your network operator (e.g. Vodafone) has a mobile network which not only allows old-fashioned voice calls, but also has some newer technologies (sometimes known as "GPRS", "EDGE", or "3G") which allow mobile phones to connect to the internet. BlueWhaleMail software uses this data network to send and receive email on your mobile phone. Use of the data network is usually charged for according to the quantity of data exchanged over the network, often measured in megabytes (MB). BlueWhaleMail software is designed to use as little data as necessary, but it is still a good idea to check your possible charges.

Your network operator will charge you for using their mobile data according to the "data plan" part of the price plan that you have. If you do not have a data plan you can get charged very high prices, so you can save a lot of money by checking that you are on the right data plan. Please read this forum post and then check your data plan with your operator.

Vodafone UK Data Plans

Here is what we have been able to figure out about Vodafone UK's data tariffs:

'Pay monthly' customers

The default data plan available to all customers is £1 per day and it includes an allowance of 15 MB. Every additional MB costs £2.

- "Data Pack" plan - £7.50/month.
- Fair Use: up to 120 MB per month (both sent and received), after which the cost reverts to the default data plan.

This means that unless you add the 'Data Pack' plan, you will be charged the £1/day rate, which is equivalent to about £30/month.

We try to keep our information as up-to-date as possible. If you wish to view the latest information available from Vodafone UK directly please visit:

http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&pageID=MI_0005

'Pay as you talk' customers

The default data plan available to all customers is £1 per day and it includes an allowance of 15 MB. Every additional MB costs £2.

Vodafone UK does not offer any data bundles to their 'pay as you talk' customers. This means that most users will be charged the £1/day rate, which is equivalent to about £30/month.

We try to keep our information as up-to-date as possible. If you wish to view the latest information available from Vodafone UK directly please visit:

http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&pageID=MI_0006

BlueWhaleMail Software Data Usage and Recommendations

The variety of different data plans available and varying usage patterns of individual users often make it hard to offer a single recommendation for all. To minimize your costs please take a moment to consider the plans available. Below we describe three types of users. These are to be taken as rough guesses and usage of other mobile applications such as a web browser, downloading of pictures and ringtones should also be taken into account.

Light user:

If you receive 2-3 emails daily, we estimate that your data usage will not exceed more than 9MB per month. If you are on 'pay as you talk', the best option for you would be to simply use the default data plan at £1/day max. Since Vodafone UK prorates the first 0.5MB per day, you might end up paying a lot less than the daily maximum. If you are on 'pay monthly', the best option for you would be to subscribe to the "Data Pack" bundle for £7.50/month.

Average user:

If you receive 10-15 emails daily, we estimate that your data usage will not exceed more than 15MB per month. If you are on 'pay as you talk', the best option for you would be to simply use the default data plan at £1/day max. Since Vodafone UK prorates the first 0.5MB per day, you might be able to avoid paying the daily maximum on the days when you use data less. If you are on 'pay monthly', the best option for you would be to subscribe to the "Data Pack" bundle for £7.50/month.

Heavy user:

If you receive 50-100 emails daily, we estimate that your data usage will not exceed more than 50MB per month. If you are on 'pay as you talk', the best option for you would be to simply use the default data plan at £1/day max. Alternatively, you might consider switching to 'pay monthly'. If you are on 'pay monthly', the best option for you would be to subscribe to the "Data Pack" bundle for £7.50/month.

Contacting Vodafone UK

To change or inquire about your current data plan, please contact Vodafone UK directly. You can reach Vodafone UK by calling 08700 700191 if you are a 'pay monthly' customer, and 08700 776655 if you are a 'pay as you talk' customer, from any phone. If you prefer to call Customer Services from your Vodafone UK mobile phone, please dial 191.

We also welcome your input so do not hesitate to post your comments, corrections or recommendations and we will update this post appropriately.

Read this if you want to know if BlueWhaleMail starts automatically when your phone is turned on.

For most phones which support BlueWhaleMail, BlueWhaleMail should automatically start when you turn on the phone.

You can change this by choosing the Help menu option, then "Stop autostart" to turn this off or "Autostart" to turn it back on again.

Read this if you want to know how uninstall BlueWhaleMail on a Nokia E61 (or similar) phone.

From the main menu go to Installations.
Select BlueWhaleMail
Select Options
Select Remove
When asked BlueWhaleMail will be removed from phone. Continue? Press Yes (Note if you have BlueWhaleMail software running, you will be asked first to close it.)
You will be prompted once BlueWhaleMail software has been removed from your phone.

Read this if you want to know how uninstall BlueWhaleMail on a Sony Ericsson W880i (or similar) phone.

From the main menu go to "Organizer".
Scroll down to the "Applications".
Scroll down to the "BlueWhaleMail". If BlueWhaleMail is running on your phone, you will see "End" as the right Soft Key. Press "End". You need to stop the application before you can uninstall it.
You will see "More" once BlueWhaleMail software has been shut down. You can select "More"-> "Delete" or press "C" button on your phone.
When asked "BlueWhaleMail Delete?" press "Yes".
You will see "Deleting" message.
When the process is done. The BlueWhaleMail software will be successfully uninstalled from your phone.

Read this if you want to know where to find BlueWhaleMail software on a Sony Ericsson W880i (or similar) phone once it is installed.

Immediately after the BlueWhaleMail software is installed on your phone, you will be asked to start it. If you want to start the BlueWhaleMail software yourself later you need to follow these steps:

From the main menu go to Organizer
Select Applications
Focus over BlueWhaleMail and press Select

You have now successfully completed Step 2 and started BlueWhaleMail software on your phone. You can now go back to the SonyEricsson Quick Start Guide W880i and continue with the next step of checking that your phone is configured correctly to allow BlueWhaleMail software to connect to the Internet.

Read this if you want to install BlueWhaleMail software on Sony Ericsson W880i (or similar) phone.

To download and install the BlueWhaleMail software on your SonyEricsson W950i follow the steps described below.

Downloading

We have provided a number of Options to get the BlueWhaleMail software onto your phone. We recommend that you use Option 1 to start a download from a web address we send to your phone in a Text Message. Enter your mobile number in Download Option 1 on the left and click the button "Send me a Text Message with the web link".

If you already have BlueWhaleMail software installed and are trying to upgrade it, please see Upgrading BlueWhaleMail software first.

Wait for the Text Message to arrive on your phone. Note: when you select Option 1, we'll send two Text Messages. Each one is a different type. This is because on some phones one type works better than the other. You can try to use either one. If you do not receive any Text Messages please visit I did not receive any Text Messages post. In this post we provide instructions on how to use one of the Text Messages.
You should have received at least one of the two Text Messages we sent you. For the W880i, try the one that does not have a globe icon next to it. In the message body you will see a web address.
Focus over the web address to highlight the text and press the middle key. You can also press Open on the left soft key.
The phone's Internet browser window will open. You are now connecting to the Internet. If you are experiencing troubles connecting to the Internet, please visit I can not connect to the Internet on my phone when I try to download BlueWhaleMail Software post.
Focus over Start Download Now text and press Select
You will see the progress bar of the download. The download might take a few seconds.

Installing

When your phone asks where to install BlueWhaleMail software select the default Applications folder. NOTE: When you choose the default location, the BlueWhaleMail software will be saved in Menu -> Organizer -> Applications -> BlueWhaleMail
Your phone will show you where the BlueWhaleMail software is saved.
When asked Start now? Select Yes

You have now successfully completed Step 1 and installed BlueWhaleMail software on your phone. You can now go back to the SonyEricsson Quick Start Guide W880i and continue with the next step of the installation process (Step 2).

Read this if you want an overview of how to get BlueWhaleMail up and running on a Sony Ericsson W880i (or similar) phone.

Click here if this is not your phone

Summary

Many of today's mobile phones are small computers that can connect to the Internet. You can install software like BlueWhaleMail onto them to get your email.

To use BlueWhaleMail on your phone we will help you with five steps:

1. Download and install the BlueWhaleMail software
   
2. Start BlueWhaleMail
   
3. Let BlueWhaleMail check that your phone is configured correctly to connect to the Internet
   
4. If needed, configure your phone's settings to be able to connect to the Internet
   
5. Configure BlueWhaleMail to use your email account
   

Note: Most of the annoying part (especially steps 3 & 4) is in making sure your phone can connect to the internet. It doesn't really have much to do with BlueWhaleMail itself, but we've tried to provide detailed steps for you. Your network operator will charge you for connecting and transferring data -- it makes sense to see if there are deals you can get ('data tariffs') to make this cheaper.

1. Download and install the BlueWhaleMail software

We have provided a number of Options to get the BlueWhaleMail software onto your phone. We recommend that you enter your mobile number in Download Option 1 on the left and click the button "Send me a Text Message with the link". Sometimes the Text Message may be delayed or never get to you and we have provided some help in that case. We have also provided some help if you are having troubles connecting to the Internet when you try to download BlueWhaleMail Software. Detailed steps: Sony Ericsson Installation W880i

2. Start BlueWhaleMail

Once the BlueWhaleMail software is installed, your phone will ask you to run the BlueWhaleMail software. If you want to start the BlueWhaleMail software later, you can do that from the folder you downloaded it to. The default folder is: Menu -> Organizer -> Applications -> BlueWhaleMail. Detailed steps: Starting BlueWhaleMail W880i

3. Let BlueWhaleMail check that your phone is configured correctly to connect to the Internet

When first started, BlueWhaleMail checks to make sure your phone has the right settings to allow BlueWhaleMail to connect to the Internet. Detailed steps: Starting BlueWhaleMail and making sure it can connect to the Internet

4. If needed, configure your phone's settings to connect to the Internet

If BlueWhaleMail reports problems connecting to the Internet in the previous step, there are a couple of extra settings you might need to change on your phone. These are settings that allow software on your phone like BlueWhaleMail to connect to the Internet and are usually called APN settings (for Access Point Name). If BlueWhaleMail reports a connection problem, we have provided some help in the link below. Once you have followed the instructions, try going back to step 2 and running BlueWhaleMail again. Detailed steps: SonyEricsson Connection Settings W880i

5. Configure BlueWhaleMail to use your email account

BlueWhaleMail needs to know where to get your email from. It can usually figure out this information based on your email address (e.g. for bob.smith@gmail.com we know to try to get it from Google's Gmail site). BlueWhaleMail will ask you for your email address and password. This is your usual password used to access your email -- you are not creating a new password. We will not save your password anywhere but on your phone. Once BlueWhaleMail has figured out the right information it will make a suggestion. If BlueWhaleMail cannot make a good suggestion based on your email address (e.g. if you have an unusual one like tom.smith@yourownsmallbusiness.com) it will ask you to enter settings for other email accounts manually. If you do not know what settings to enter, you can check What settings should I use for my email account? forum. Once you accept BlueWhaleMail's suggestion or manually enter your own information, BlueWhaleMail will automatically start receiving email. It might take few seconds once it first starts the download. Detailed steps: Configure BlueWhaleMail to use your email account

Want more info? Problems?

See Hints &Tips or post problems and questions to Any Questions?

Read this if you are having trouble finding where you installed the BlueWhaleMail software.

Unfortunately, each phone is different. For example, take a look at Starting BlueWhaleMail on the SonyEricsson W880i or Starting BlueWhaleMail on the Nokia E61

When you install the BlueWhaleMail software to your phone, your phone may or may not prompt for the location where to save the software.

In each of our installation guides for SonyEricsson and Nokia we mention the default location of where BlueWhaleMail is installed. Please visit the installation guide for your phone.